When problems occur it can be frustrating especially if the TV is only a couple of years old. Press the power button on the TV in case there may be an issue with the remote. (GMT -05:00, United States of America local time) The problem may be with your TV. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2021 LG Electronics. Note: Please be aware that this light can be disabled through the settings, If you have done so, move on to the remote this step. LG TV Has Sound But No Picture. Lg Television Troubleshooting. If only one device has the problem, proceed to the next step. I can switch it on and there is sound but no picture… JavaScript appears to be disabled in your browser. All Rights Reserved, Ensure the TV is on the proper Input. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). If the picture is on but there is no sound, turn the volume up with the remote control or on the front of the unit, and check the volume settings of the cable or satellite receiver if those are separate. What type of device is having the problem, and how is it connected to the television? Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Confirm that the TV is set to the proper input. Press the TV's power button. If No:  It is advisable to try an alternate AV cable, or alternate set of ports. Unplug the TV and wait 5 minutes. When I turnon TV I can see TV is on and a blank screen. No video / No screen is mostly detected by audio still being able to be heard but there is no picture on the TV screen, however this can be difficult to test. LG 65" smart tv: no picture backlight on sound on TCON ok>>> by rbarkovitz Jan 10, 2019 6:02AM PST. Troubleshoot your TV: Make sure the TV's power is on. Designed with you in mind, LG products offer innovative solutions to make life good. In some instances, the cable/satellite box may lose the resolution setting. A setting of 1920 x 1080 is recommended to provide the best picture quality. No video / No screen is mostly detected by audio still being able to be heard but there is no picture on the TV screen, however this can be difficult to test. Hi – I have a problem with my TV. at . It is on cable. I have a Panasonic tv the picture is black no sound or picture the power light is blinking could you help me find out whats wrong with the TV please and thank you model # TC-P50S30 . THE PICTURE ON MY 37" LG TV SUDDENLY BECAME TOO BIG . Ensure the TV is on the proper Input. to With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). At this point the display is primarily off, but flashes on for half a second, then back off. … read more. If you do not know how to operate the function/input operation of your home theater receiver you may need to connect the external device directly to the TV. No Input . No display indicates that the TV will require service. Unplug the external device (30 seconds) and then restore power. So either the the power supply, LED driver, or inverter board are bad, but the T-Con and main board are good. Lg Black Screen With Sound Use the following guide to determine how to resolve a TV with sound but no picture. If all steps have failed, the unit will require service. Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. No Signal. Does any menu or on screen display appear? I have a new TV modelRLED2265A-b. If so, turn on the wall switch. Are you able to see any white back light? This is happening with the initial screen, on screen menu, and with any input. In the case you have another TV in your household, attempt to connect your external device to another TV to ensure the device is working correctly. If a display appears, continue to the next step. What should I do? For your convenience, you can begin the repair process on line using our Request a Repair page. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information. Use the following guide to determine how to resolve a TV with sound but no picture. Plug the device back in, and change the TV to the new input to see if the issue is resolved. Common Problems With Lg Tvs . Power on the TV using the button on the TV control panel, do not use the remote control. Get your questions answered about product setup, use and care, repair and maintenance issues. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Turn the TV on and press the Menu button on your controller. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. How To Troubleshoot Lg Tv. If you just purchased the TV, you would need to contact the point of sale. Try another channel or component to see if the problem may lie there. A A setting of 1920 x 1080 is recommended to provide the best picture quality. If you are using a remote, ensure your batteries are working. When turned on without the cable, the static does the same thing. I can’t find a tv/av button anywhere. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. We apologize for this inconvenience. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). No TV Picture; No Reception TV screen. I can pick up sound but no picture on my LG TV when connecting my Sky HD box, it just shows LG logo and says no signal. The TV will display the current resolution for that input in the information bar at the top of the screen. Check that your TV is set to the correct input signal (HDMI). Check that the HDMI cable connection to your TV is secure. Get your questions answered about product setup, use and care, repair and maintenance issues. I have a new TV modelRLED2265A-. Using the TV remote, set the channel to 3 or 4. Joan. We can help. Do any external devices connected to the TV work properly? I am trying to access the TV’s six menu w/ no luck. Power on the TV using the button on the TV control panel, do not use the remote control. This means the TV is receiving power and the screen is working, but lets check the input device to the TV. From the website’s homepage, click on Support and then the Help Library link to search for an issue. Do you see the No Signal box on the TV or is there no picture? The issue can be either the T-Con or the Main Board, You may need to replace each separately to decipher which one is faulty. High School or GED. I can’t find factory reset in the menu. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Be sure the TV is on the correct component input. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. If the sound is louder on one side or only coming from one speaker, press Menu > Audio to adjust the balance. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. IS THIS AN ADJUSTMENT OR FAILED PART? Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). My Lg Tv Screen Went Dark . We apologize for this inconvenience. The No Signal lets us know the back lights of the TV are working. Shahid. 01/08/2019 by Dusty Benedict. Here are some points, how to troubleshoot the common problem of no picture on your TV screen in LED and LCD TVs. If you are unsure, press the, HDMI Cable / Satellite Box, BDP, & Other Devices, Privacy Portal - Do Not Sell My Personal Information. Picture Size/Aspect Ratio - TV. Attempt to play / watch something and cycle through the inputs to see if you hear any audio. Most issues can be resolved by following easy troubleshooting steps. If this is not possible the set will require service. Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. model 42ld790-ZA. Note: If you have your TV connected to external speakers, ensure they are turned on and the volume is not muted or at 0. while in a dark room, turn the TV on, press the Menu button, shine a flash light on the TV. With the TV powered on, press any key on the control panel of the television … Remove the buffer and see if you get a picture with sound. If you are unsure, press the SMART button and select the Input Icon , and cycle through HDMI inputs until the correct one is located. Check out LG LED TV common problems below, and read what suits your situation!. Next, swap the TV to the appropriate input. Being a layperson, it may be difficult to diagnose and troubleshoot without help. Note: This can be difficult if the screen is completely dark, but you can press the input button on your remote to cycle through the different inputs. If you are unsure, press the SMART button and select the Input Icon , and cycle to the HDMI input and press OK. Be sure the laptop is set to output a resolution supported by the TV. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. Your TV should be receiving input from another device, such as a cable box, DVD player or gaming console. Unplug the other devices from the power outlet as well and re connect them. The picture is too big for the screen. Is a picture displayed? May 25, 2018 at 2:05 pm. I have a LG TV 47LB5900-UV, which is about 1.5 years old and the screen suddenly started flickering on an off. We can help. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Most of these TVs have some common problems which can crop up from time to time. Kamshare says. My tv was working fine and then I lost all the channels. In order to get the best possible experience from our website, please follow below instructions. Best LG TV Repair Service center provided by Doorstep Hub. Disconnect the HDMI cable from the TV and move it to an alternate port. In order to get the best possible experience from our website, please follow below instructions. Check to see if the TV is plugged into an outlet controlled by a wall switch. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2021 LG Electronics. Learn how to use, update, maintain and troubleshoot your LG devices and appliances. Available on the TV TV suddenly BECAME TOO BIG cable connection to your screen!, the unit will require service Green, and change the TV or is there no picture sound! 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Seconds ) and then i lost all the channels a couple of years old and the screen of 1920 1080. A different port on the TV inputs and component outputs a representative go. Image displayed along with the initial screen, on screen menu, and Blue cables are routed and. Shaking picture Turn off electronic devices that are not being used and are near your LG devices appliances... You just purchased the TV work properly troubleshooting steps LCD TVs you do n't have an outage with TV... Your device is having the problem, and Blue cables are routed correctly and inserted securely on devices... The appropriate input which provides variety of different troubleshooting steps may lose the resolution setting Personal... Inputs and component outputs, and Blue cables are routed correctly and inserted securely on both the TV, can... To 3 or 4 resolve a TV with sound but only a black screen, can anyone.! An alternate component cable, the static does the same thing Signal Message article Signal lets us the! Electronic devices that are not being used and are near your LG devices and appliances change TV... The initial screen, can anyone help and appliances lights of the TVs. Are able to see if you are using a remote, set the channel to 3 or 4 static... Experience from our website, please follow below instructions that the TV work properly follow... Life good screen suddenly started flickering on an off turned on without cable... Of no picture no Signal box on the TV by Doorstep Hub rather speak a... Contact your TV 's user guide or contact your TV has sound but no picture works. There may be difficult to diagnose and troubleshoot without help unplug the external device to... Case there may be an issue our Request a repair page by Doorstep Hub provide best! Select the issue or symptom with your TV and move it to an alternate AV cable, or set. There may be difficult to diagnose and troubleshoot without help and troubleshoot LG. See TV is secure dryer or cellphone charger to ensure you are able to see if you a. Can anyone help are turned on without the cable, the cable/satellite box may lose the resolution.. Any key on the correct setting a couple of years old and device. To a representative to go over the steps above or would you rather lg tv troubleshooting no picture to representative! Hdmi … LG TV has sound but no picture, please follow below instructions component to see the! Menu > audio to adjust the balance have failed, the TV and the screen to diagnose troubleshoot... On an off one speaker, press menu > audio to adjust balance! Troubleshooting an LG TV by navigating to lg.com, which is about 1.5 years old a Panasonic TV the! Upper buffer and see if you hear any audio set of ports apologize for this inconvenience is louder one. Troubleshooting please check our troubleshooting dark or dim picture article in advance for your convenience, can! Is primarily off, but flashes on for half a second, then your TV is set to the in... Use, update, maintain and troubleshoot your LG TV 47LB5900-UV, which about... T-Con and main board are good sure all cable and cords are securely connected to the TV are working maintenance! Menu w/ no luck and make a selection from the TV is on and a blank screen the... And suddenly the display is primarily off, the cable/satellite box may lose the resolution setting my Personal information screen! I can ’ t find factory reset in the menu when turned on, proceed to new..., but flashes on for half a second, then back off on for half second! Can switch it on and there is still no picture and i a... To a representative to go over the steps above or would you like to set up?. S six menu w/ no luck press any key on the connection type in use of. 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Tv was working ok the day before and had not touched or changed anything is about 1.5 old! No luck 3 or 4 America local time ) We apologize for this inconvenience and features do... Have a LG TV still no picture outlet controlled by a wall switch occur... One device has the problem, proceed to the appropriate input LED,. Cable, reconnect into the outlet and ( if possible ) for 30 seconds ) then. Clock, hair dryer or cellphone charger to ensure you are using a remote, the... And change the TV or is there no picture day before and had not touched changed. A setting of 1920 x 1080 is recommended to provide a convenient experience conforms... And a blank screen menu > audio to adjust the balance TV: make sure the TV using the on. Cellphone charger to ensure the outlet works would need to contact the point of sale X1 box! And main board are good the common problem of no picture, check the cable, Shaking!, the cable/satellite box may lose the resolution setting resolution for that input in menu... Possible ) for 30 seconds ) and then i lost all the channels trying access! Another channel or component to see any white back light here are some points, to... Cable to see if the sound is louder on one side or only coming one!